Refund policy

At The Grain Story, we take pride in delivering fresh, high-quality products to your doorstep. Due to the perishable and made-to-order nature of our batters, we do not accept returns once a product has been delivered.

However, your satisfaction matters to us. If you receive a product that is:

• Damaged or leaking
• Incorrect (wrong item delivered)
• Spoiled or compromised upon opening

Please reach out to us within 24 hours of delivery with a clear photo/video of the issue via:

Email: info@urbanmorsels.com
WhatsApp: 8422992025

After reviewing the issue, we will offer a refund or replacement on a case-by-case basis.

Note:

• Requests received after 24 hours of delivery may not be eligible for resolution.

• We reserve the right to approve or deny refund/replacement requests based on product condition and delivery timelines.

We’re here to ensure you always have a satisfying experience with us!